Support

Need a hand with Grozzy Fitness? Email us and a real person will get back to you. Most of the common questions are answered below, so it's worth a quick scan first.

Account

I forgot my password

On the login screen tap Forgot password. We email you a six-digit code; enter it along with your new password. Codes expire, so request a fresh one if it has been sitting a while. If the email doesn't arrive within a few minutes, check your spam folder.

How do I delete my account?

In the app, go to Settings → Delete Account and confirm. This permanently removes your account and all associated data — workouts, routines, personal records, and measurements. It cannot be undone, and it is immediate rather than queued.

If you can't reach the app, email privacy@grozzyfitness.com from your account address and we'll delete it for you within 30 days.

Can I export my data?

Yes — Settings → Data → Export Workout Data (CSV) produces a CSV of your full workout history and opens the share sheet. CSV export is a Grozzy Pro feature.

Grozzy Pro & billing

What does Pro include?

Unlimited routines and templates, your complete workout history, progress charts and analytics, all body measurements, custom exercises, the plate calculator, progressive overload automation, every rest-timer sound, and CSV export. The free tier stays usable on its own: unlimited workout logging, three routines, two custom exercises, 30 days of history, and body-weight tracking.

How do I cancel?

Subscriptions are billed by Apple, so cancellation happens in your App Store account — not in Grozzy. Open Settings → Subscription → Manage Subscription in the app, or on your iPhone go to Settings → [your name] → Subscriptions → Grozzy Pro → Cancel. You keep Pro access until the end of the period you already paid for.

I'm subscribed but the app shows me as free

Open the Pro screen and tap Restore Purchases. That re-checks your Apple ID's purchases and is the fix after a reinstall or a new device. Make sure you're signed into the same Apple ID that bought the subscription. If it still doesn't unlock, email us with the date of purchase.

Refunds

Apple handles all App Store refunds directly — we can't issue them on our end. Request one at reportaproblem.apple.com.

Workouts & the app

The rest timer isn't making a sound

Check that your iPhone isn't in silent mode and that the volume is up, then confirm a sound is selected in Settings → Rest Timer Sound. For the timer to alert you while the app is in the background, allow notifications for Grozzy in iOS Settings.

I lost a workout

Grozzy saves an active workout as you go and restores it after a force-quit — reopen the app and look for the active-workout banner. If a finished workout is missing from your history, email us the date and roughly what was in it.

Something's wrong with an exercise in the library

The exercise library comes from an open dataset, so an occasional description or image is off. Tell us which exercise and we'll correct it. You can always create your own version with + Create Custom Exercise in the exercise library.

Feature requests & bugs

We read everything sent to support@grozzyfitness.com. For a bug, the most useful report says what you did, what you expected, and what happened instead — plus a screenshot if you have one.